Privacy Practices

Effective Date: 01/01/2025

At Special Homecare LLC, your privacy is important to us. This Privacy Practices statement explains how we collect, use, disclose, and protect the personal information of our clients, their families, and visitors to our website. We are committed to maintaining the confidentiality of your information in compliance with applicable federal and Pennsylvania state laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

1. Information We Collect

We may collect the following types of personal information:

Name, address, phone number, email address

Health-related information necessary to provide quality care

Emergency contact details

Insurance and payment information

Website usage information (via cookies or analytics tools)

2. How We Use Your Information

We use the information we collect to:

Provide non-medical home care services

Communicate with clients and authorized family members

Schedule visits and manage care plans

Process billing and insurance claims

Improve our website and services

Comply with legal or regulatory requirements

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information:

With authorized personnel involved in your care

With third-party service providers under contract (e.g., billing or IT support)

As required by law or regulation (e.g., government audits, subpoenas)

With your written consent, for purposes beyond those listed above

4. Your Rights

As a client, you have the right to:

Request access to your personal information

Request corrections to inaccurate information

Request limitations on how your information is used or shared

Request a copy of this privacy notice

File a complaint if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information below.

5. Security

We implement appropriate administrative, physical, and technical safeguards to protect your personal information from unauthorized access, use, or disclosure.

6. Website Visitors

We may use cookies and analytics tools to enhance user experience and understand how visitors interact with our site. This data is collected anonymously and does not identify individual users.

7. Changes to This Privacy Statement

We may update this Privacy Practices notice from time to time. Updates will be posted on our website with the effective date clearly marked.

8. Contact Us

If you have any questions or concerns about this privacy notice or our practices, please contact us at:

Special Homecare LLC
1250 N Mountain Rd Suite 309, Harrisburg, PA 17112